Reset your password when logged in on your phone
- Go to the My Account section on the phone app
- Tap the Refresh Account option.
This preference will allow you to change the email and password combination.
Forgot your password and are unable to log in on your phone
Delete your account and recreate it with a new set of credentials. Pulse SMS will upload exactly what is on the phone app to the new account.
To delete and recreate the account:
- Enter your email on this page.
- Check your email
- Open the link in the email to automatically delete the account.
- On the Android app, open the navigation drawer then select Upgrade to Pulse SMS+.
- Create a new account.
Purchases are stored on your Google account and automatically restored to the new account you create. So, for example, all the messages you see in the phone app will be uploaded to the new account.
What if I am sure my password is correct?
There are no other cases when your account deletes unless you do so manually. If this doesn't apply to you, then your password or email is incorrect, and you can reset the email and password combination with the steps above.
Why passwords cannot be recovered or reset when you cannot log in on the phone
For the protection of your texts and the security of your app, we use end-to-end encryption. Your password is part of this encryption.
Attempting to reset the password without the encryption key on your phone is not possible.
My purchase did not restore. What should I do?
Contact us through the app and provide us with a screenshot of your receipt.
- Go to the Navigation Drawer
- Tap Help & Feedback
- Get in Touch - Tap Email
- Tap Contact Us